Karville Privacy Policy

Last Updated: August 14, 2026

Karville (“Karville,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains the types of information we collect, how we use it, how we protect it, and how we handle information associated with SMS communications.

1. Information We Collect

Depending on how you interact with Karville, we may collect information including:

• Name and contact information
• Email address
• Mobile or telephone number
• Location information
• Vehicle information, including make, model, year, condition, and related vehicle details
• Information submitted when requesting a quote, selling a vehicle, requesting towing or other services, or contacting customer support
• Account and authentication information
• SMS opt-in and opt-out status and records
• Other information you voluntarily provide to Karville

2. How We Use Your Information

We may use the information we collect to:

• Provide and administer Karville’s services
• Evaluate and process vehicle-related requests
• Provide quotes and respond to inquiries
• Communicate with you regarding requests, transactions, accounts, or services
• Provide One-Time Passwords (OTP) and account verification
• Provide two-factor authentication (2FA)
• Provide account and service-related notifications when you have consented to receive them
• Respond to customer support inquiries
• Maintain records of SMS consent and opt-out requests
• Protect the security and integrity of our systems and services
• Prevent fraud, misuse, and unauthorized activity
• Improve our services and customer experience
• Comply with applicable legal and regulatory requirements

3. SMS and Mobile Information

Providing your mobile phone number to Karville does not, by itself, constitute consent to receive SMS messages.

Where consent is required, Karville separately obtains your consent before sending SMS communications covered by that consent.

If you opt in to receive SMS messages from Karville, we may use your mobile number to send communications such as:

• One-Time Passwords (OTP) and verification codes
• Two-factor authentication (2FA) messages
• Account-related notifications
• Service-related notifications and updates
• Customer support communications

Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to a Karville text message. For assistance, reply HELP or contact Karville using the contact information provided below.

For additional information, please review our SMS Messaging Terms & Consent.

4. Mobile Information and SMS Consent Will Not Be Shared for Marketing

Karville does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in data and consent are specific to Karville and the messaging purposes disclosed to you when you provide consent.

Karville does not transfer SMS consent to third parties or affiliates for their own messaging campaigns, marketing, or promotional activities.

5. Service Providers

Karville may use service providers to perform services on our behalf, including technology infrastructure, communications delivery, authentication, hosting, security, and other operational services.

These service providers may process information only as necessary to provide services to Karville and are not authorized by Karville to use your mobile number or SMS consent information for their own marketing or promotional purposes.

Karville may use communications providers, including Twilio, to facilitate SMS delivery and authentication services.

6. Data Security

Karville uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

No method of electronic transmission or storage is completely secure, and therefore Karville cannot guarantee absolute security.

7. Data Retention

Karville may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with applicable legal requirements, resolve disputes, protect our rights, and maintain required records of communications consent and opt-out requests.

8. Your Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information maintained by Karville.

You may also withdraw consent for SMS communications at any time by replying STOP to a Karville text message.

Withdrawing consent to SMS communications does not affect the lawfulness of communications sent before your withdrawal was processed.

9. Children’s Privacy

Karville’s services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information has been collected from a child under 13, we will take reasonable steps to delete the information as appropriate.

10. Changes to This Privacy Policy

Karville may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable requirements.

When this Privacy Policy is updated, the revised version will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy, Karville’s privacy practices, or your personal information, please contact us:

Karville
801 East Gude Drive
Rockville, MD 20850

Email: info@karville.com
Phone: +1 301-417-0136
Toll-Free: 1-833-KARVILLE (833-527-8455)